Returns & Refunds

Because all Shayan purchases are made through Amazon.in, returns and refunds are processed under Amazon's return policy for a smooth, reliable experience.

Returns

• 7-Day Easy Returns — eligible mattresses can be returned within the return window shown on the Amazon product page.
• How to Return — go to Your Orders in your Amazon account, select the item, and choose Return or Replace. Amazon will schedule the pickup from your address.
• Condition — the product should be unused, undamaged and returned with its original packaging or suitable protective wrapping.

Refunds

• Refunds are issued by Amazon to your original payment method once the return is picked up and processed.
• Refund timelines depend on your payment method and are shown by Amazon when the return is confirmed (typically 3–7 business days after pickup).

Damaged or Defective Items

If your mattress arrives damaged or defective, raise a return/replacement request on Amazon right away. You can also email us photos at info@myshayan.com and our team will help resolve it quickly.

Warranty Claims

Issues that appear after the return window — like sagging or manufacturing defects — are covered by the Shayan Warranty instead of the return policy. Remember to register your warranty right after delivery.